For many years, the phone companies required businesses to own and maintain a Private Branch eXchange (PBX) to connect their office phones to the Public Switched Telephone network (PSTN).
The PBX is an expensive piece of equipment, which is installed on premises – usually in a phone closet. The cap-ex and operating costs of a PBX is substantial to any business. Plus, PBXs need regular upgrades and may need
replacement every 5 to 7 years due to obsolescence or
normal wear and tear.
The PSTN is basically a circuit switched network, which
essentially requires a dedicated telephone line for the
entire duration of a telephone call. This is clearly not a
very efficient or cost effective use of available resources.
The costly inefficiencies coupled with the business appetite
for increased productivity has given rise to a growing
industry sector, which provides the same functionality as
a PBX without the box in the closet. The migration to virtual
or hosted telephony services has been rapid in the last few
years.
A business class virtual telephony service is the cornerstone
of Broadcore’s Unified Communications solutions. Broadcore
offers a robust and comprehensive suite of Unified
Communications products and services that increase
employee productivity and lower Total Cost of Ownership.
Beyond reducing Total Cost of Ownership and enhancing
employee efficiency, Broadcore offers world-class customer
service to give clients absolute peace of mind and allow
them to focus on their core business activities. Elements
of Broadcore’s unparalleled customer service include:
- Lifetime customer support.
- In-house support organization– never outsourced.
- Lifetime customer training.
- Lifetime equipment warranty.
- Onsite professional services.
- Tested workflow processes and project plans.
- Standardized configurations and detailed designs.
- Accurate scheduling and resource management.