Less than a decade ago all telephone system manufacturers exclusively used their own proprietary technologies and voice endpoints to deliver their telephony solutions. Today’s business telephone systems are almost always based on Voice over Internet Protocol (VoIP) technology. VoIP is a more efficient and cost effective way to carry voice than its predecessor, Time Division Multiplexing (TDM) technology, used by the Public Switching Telephone Network (PSTN). Numerous VoIP calls can be carried over the same circuit, where as the PSTN requires a dedicated circuit to connect
two endpoints.
Another advantage of VoIP is that the two endpoints of a
voice call aren’t tied down to a physical location. In fact,
VoIP technology allows the endpoints to be virtually
anywhere. The virtual nature of VoIP has given rise to
service providers who provide telephone system functiona-
lity from their secure and redundant data centers — also
called the cloud — instead of the customer’s phone closet.
Leading cloud communications companies, such as
Broadcore, deliver their business class services to
customers across private or managed public data networks.
In this hosted model the solution is a service not a product,
thus eliminating the need to install and operate on-premises
hardware and software. The Hosted model alleviates
the customer's burden of software maintenance, ongoing
operation costs, upgrade and support.
As the supply chain for labor, goods, and services
accelerates and disperses, companies of all sizes are
recognizing the competitive need to streamline the
flow of knowledge and information throughout their
organization. Unified Communications (UC) provide a
framework for just-in-time flow of information. A UC
solution may include elements of IP telephony, messaging,
conferencing, real-time ability to view the status of coworkers, mobility, collaboration, business process automation, contact directory management, and calendaring tied together with a common user interface. Broadcore is a Hosted Unified Communications service provider. According to Wainhouse Research, the UC industry is expected to see significant growth delivered as a hosted service. Wainhouse Research forecasts the hosted UC services segment will grow to $13.4 billion by 2013 with a compound annual growth rate of 19%.
Businesses of all sizes and types suffer costly inefficiencies due to poorly integrated communications systems. From waiting to receive information from colleagues to searching through multiple voicemails, employees can waste several hours per week due to disjointed communications systems and inadequate business processes. Ultimately, these inefficiencies can deteriorate a company’s operations and profits.
With Broadcore, these inefficiencies can be turned into areas of high productivity. Broadcore’s hosted Unified Communications services integrate various communications channels and streamline the management of information flow. Consequently, employees can move seamlessly between their laptops, home phones, mobile phones, and other devices without any disruptions.