Regulations from the Federal Communications Commission's (FCC) require that all VoIP providers automatically provide Enhanced 911 (E911) emergency calling services to all subscribers. Broadcore provides E911 service to its VoIP clients as required by the FCC.
The public safety challenges of VoIP services
Traditional phone services associate a particular phone number with a fixed address. When a 911 call is placed from a traditional phone number, the call is sent to the emergency service provider responsible for the call's particular geographic area. The emergency service providers can often automatically identify the call's location and telephone number in order to direct the closest emergency personnel to the location, or to call the number back if the call is disconnected.
VoIP services enable portability of the service so that users can take their business phone service wherever they go. Broadcore's VoIP service can be used from any broadband connection, and therefore, the location of the caller cannot be automatically determined. The portability of VoIP raises a number of challenges for the emergency services community. The FCC has taken action to ensure that emergency calls from VoIP services will get through to the appropriate public safety authorities.
Broadcore provides Enhanced 911 (E911)
Broadcore provides a safe and reliable means of communication at times of emergency. Through a short online form, users can register their location for access by the E911 service. All Broadcore subscribers have access to its Enhanced 911 (E911) service so that when registered users dial 911, they are transferred to the Public Service Answering Point (PSAP) associated with their registered address. Calls from users who have not registered their location will be directed to a national emergency response center.