Broadcore Call Center provides an integrated, full, featured solution with all the benefits of Unified Communications service advanced voice and multimedia applications. The solution's rich feature set allows companies to improve customer care, create virtual call centers, and manage calls effectively and efficiently. The solution provides a carrier-class platform, enabling businesses of any size to build a comprehensive call center anywhere in the world.

Up to 45% cost reduction
According to the Yankee Group, hosted call centers save up to 45% of the total cost of ownership over premises-based solutions. Broadcore Call Center significantly reduces costs related to deploying and maintaining a contact center by eliminating initial costs of purchasing and deploying equipment as well as application software. System updates and maintenance are performed regularly without service disruptions or additional costs.

Robust architecture
Broadcore's geographically redundant architecture allows organizations to get business done virtually from any location while maintaining business continuity. The solution offers a robust set of integrated, real-time tools for managing call flow across the enterprise.

Geographic independence
Administrative, queue, and service level management functions are supported from any location with Internet access. A secure and easy-to-use web portal allows administrators to add, delete or change call center agents, supervisors, queues, routing policies and IVR trees without VPN, remote desktop, or firewall restrictions.

Detailed reporting
The solution supports virtual agents and enables supervisors to manage queues online with real-time dashboard and comprehensive statistical reports. Real-time or historical reports for queue performance, queue service level, agent utilization, and agent statistics available in both graphical and numerical reports.