Broadcore Broadcore

What is SIP?

Mon, 19 Jul 2010 00:00:00 -0800

Session Initiation Protocol (SIP) is a signaling protocol for Internet Telephony. The VoIP community has adopted SIP as its protocol of choice for signaling. SIP can establish sessions for features such as audio/videoconferencing, interactive gaming, and call forwarding to be deployed over IP networks, thus enabling service providers to integrate basic IP telephony services with Web, email, and chat services.

What is Broadcore's CPNI policy?

Mon, 19 Jul 2010 00:00:00 -0800

Broadcore fully enforces the federal guidelines with regards to CPNI (customer proprietary network information.)
We protect the information about our customers. We do not give out information or make account changes unless you the authorized representative. We have strict rules to follow and we ask for your patience. It's a good idea to make sure we have your current email, office and cell numbers of your staff members that will be requesting additions, moves and changes with Broadcore.
Here is our official statement and public policy:

Customer proprietary network information is information about the quantity, technical configuration, type, destination, location, and amount of use of the telecommunications services that Broadcore or any Broadcore affiliates may provide to a customer, including phone numbers and call records. Under federal regulations, telecommunications providers such as Broadcore have an obligation to protect the confidentiality of CPNI by putting procedures and policies in place to:

verify the identity of anyone requesting access to such information,
determine what information can be released upon customer request,
set what account modifications may be made by the customer upon customer request,
when Broadcore employees may use CPNI for marketing purposes,
set guidelines for handling requests for CPNI from law enforcement or any person other than the customer, and
set guidelines for handling breaches of a customers CPNI.

All inquiries requesting account changes or release of customer-specific information are to be referred to and handled by Customer Service. General questions such as, what is voicemail? are not covered by CPNI regulations and can be discussed freely with anyone.

All CPNI related inquiries should be directed to Billing@broadcore.com. If you are an existing customer and want to update your CPNI contacts, please fill out and sign this form and forward it as directed in the document.

What is an ATA?

Mon, 19 Jul 2010 00:00:00 -0800

An analog telephone adapter (ATA) provides an interface that allows you to use a standard telephone to communicate over an IP network such as the Internet. This includes providing dial tone, understanding touch tones, authenticating to the VoIP provider, encoding your voice in a way that allows it to be transmitted over an IP network, decoding IP packets into voice, and etc.
ATA's are primary used for Overhead paging, Analog/Cordless phones, and Door opener control units.
We do NOT use ATA's for Alarm systems, Emergency Elevator phones, faxing, or high volume data processing such as credit card units. The reason is the packets are different from fax and touch tones. The gaps in packets works great in voice, but the older technologies do not appreciate it. They consider it rude or confusing and hang up.
We provide consultation on which ATA's and paging systems we sell and support. The cordless phone you can pick up at any retail store. If it works on a landline it will work on an ATA. Call Customer Service for help.

Can I disable music on hold so that if I place a call on hold the other parties in a conference not hear Music

Mon, 19 Jul 2010 00:00:00 -0800

Yes, this is a great feature to have for each individual user not to disrupt other parties while going on hold.
How To:

Login to login.broadcore.com, click on "Call control", then "Music/Video On Hold", you can turn on or off this feature and then apply to save.

How do I Setup my Voicemail greeting or setup alternate greetings

Mon, 19 Jul 2010 00:00:00 -0800

There are two ways you can accomplish setting up your Voicemail greetings. 1. You can call into your VM from your phone and follow the prompts. You can record a greeting through your PC and upload the file using the web portal.
How To:

log into login.broadcore.com, select "messaging", then "greetings", here you can select and upload the .wav files and select different criteria, once files are uploades, you can apply to save.

How do I reset a Voice mail password?

Mon, 19 Jul 2010 00:00:00 -0800

Passwords allows you configure your passwords for the web portal and/or voice portal.
How To:

log in to login.broadcore.com as an admin, click profile, do a serach for the user by first, last, number, etc, select the user, choose passwords, change password and apply.

How do I reset a Web Portal Login password?

Mon, 19 Jul 2010 00:00:00 -0800

Will Broadcore replace my local, Long distance and international carrier?

Mon, 19 Jul 2010 00:00:00 -0800

Yes, Broadcore becomes your local, long distance, international carrier as well as your broadband provider and VoIP system vendor therefore eliminating the need for multiple vendors.

Are my calls secure? Can people listen in on them?

Mon, 19 Jul 2010 00:00:00 -0800

VoIP calls are certainly no less secure than traditional TDM (Time Division Multiplex) calls. VoIP calling has the added protection of being carried over a private, firewall protected network

What is Feature Access Codes

Mon, 19 Jul 2010 00:00:00 -0800

Feature Access Codes list the star codes for services that you have. To activate a service, hit the * key and the number followed by the # key. Some require additional information such as a phone number, but you are prompted for that information. You cannot change your feature access codes. #8 Automatic Callback Deactivation,
*72 Call Forwarding Always Activation,
*73 Call Forwarding Always Deactivation,
*21 Call Forwarding Always To Voice Mail Activation

I have remote Employees working from home, will Broadcore support it?1

Mon, 19 Jul 2010 00:00:00 -0800

Yes Broadcore supports remote users to connect to your Group from any location that has high speed broadband connection. Our phones are designed to work as plug and play devices in most cases. Some personal LAN network devices may prevent home users from connecting their Phones into their LAN and have the phones authenticate with our network. We work with these individual to remedy these types of scenarios and assist with getting the phones up and running at remote locations.

What Type of Features and Functionality are Included with the Service

Mon, 19 Jul 2010 00:00:00 -0800

Broadcores standard features include: voice mail, unified messaging, call control and management, end-user and administrative web portals. We also offer additional Premium features that can increase your business productivity. For a complete list, contact a Broadcores Sales Representative for a complete feature list.

How is Voice Quality of Service (QoS) guaranteed?

Mon, 19 Jul 2010 00:00:00 -0800

Broadcore makes vey solid recommendations of services. We perform VoIP traffic engineering on a per-customer basis. In addition, Broadcore is transmitted over a managed IP network. This network is engineered for voice traffic and prioritizes voice over data, so that your voice quality does not degrade. You can carry your phone home and use it on your high speed service, but this is over the public internet and does not offer QOS.

Is the voice quality as good as Id get from my PBX?

Mon, 19 Jul 2010 00:00:00 -0800

Absolutely! In fact you can use your bandwidth more efficiently with a VoIP-based service which can provide the same voice quality as TDM calls using advanced compression algorithms that require less bandwidth. VoIP can actually allow you to get HIGHER quality using Hi-Definition VoIP codecs (coder/decoder). The codec converts analog signals to a digital bitstream and then back to an analog signal. It provides twice the audio range as TDM phones.

What happens if the Broadcore facilities are impacted by a natural disaster (flood, fire, earthquake, and tornado)?

Mon, 19 Jul 2010 00:00:00 -0800

Our data centers have been designed for maximum resiliency; physical and virtual security, fire suppression systems, dual roof membranes, walls that can withstand 200 MPH winds. In addition, we have designed our network to remove single points of failure by spreading server platforms between Geographical data center locations so that if one is impacted service will continue by failing-over to a platform in another data center in our East Coast facility.

Broadcore Broadcore

What is SIP?

What is Broadcore's CPNI policy?

What is an ATA?

Can I disable music on hold so that if I place a call on hold the other parties in a conference not hear Music

How do I Setup my Voicemail greeting or setup alternate greetings

How do I reset a Voice mail password?

How do I reset a Web Portal Login password?

Will Broadcore replace my local, Long distance and international carrier?

Are my calls secure? Can people listen in on them?

What is Feature Access Codes

I have remote Employees working from home, will Broadcore support it?1

What Type of Features and Functionality are Included with the Service

How is Voice Quality of Service (QoS) guaranteed?

Is the voice quality as good as Id get from my PBX?

What happens if the Broadcore facilities are impacted by a natural disaster (flood, fire, earthquake, and tornado)?

Is the voice quality as good as Id get from my PBX?