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Broadcore Feature/Product Request Form

Wed, 25 Jan 2012 00:00:00 -0800

Broadcore Feature/Product Request Form.

Case Studies

Wed, 07 Dec 2011 00:00:00 -0800

Title	Content

Opportunity Registration

Tue, 15 Nov 2011 00:00:00 -0800

Channel Partners and their Agents are asked to register all opportunities. In the notes section, please indicate the number of users. In addition, please indicate what areas of interest this client is expecting to be addressed.

All-in-One Business Communications Service with Comprehensive Client Support

Fri, 20 May 2011 00:00:00 -0800

Broadcore offers:

VoIP Telephony  Business grade, feature rich, HD voice, cloud-based.
Unified Messaging  One inbox for voicemail/email/fax, Voicemail Transcription
Instant Messaging  IM integration with office telephones.
Presence  Real-time status of team members for immediate access, minimized communications delays, and enhanced productivity.
Video Calling  Video calls with exceptional clarity and reliability.
Audio/Video Conferencing  Conference Bridge for prescheduled conference calls or instant ad hoc conferencing.
Mobility  Seamless, consistent communication across disparate devices regardless of location.
Call Center  Distributed contact center workforce with real-time web-based queue management.
Call Recording  Fully integrated and unlimited architecture with secure web-based storage and playback.
Call Analytics  On demand call statistics and management with custom reports.
SIP Trunking  Robust migration path as a hybrid solution with existing systems.
Broadband Access  Voice optimized designs that guarantee availability and quality.
Custom Integration  Communications integrated with business process applications.

Broadcore also provides:

Outcome Guaranteed: Broadcore specialists listen to prospective client, understand the prospective clients communications needs, figure out what prospective client wants to accomplish, and together agree on a desired business outcome. Broadcore then guarantees that outcome.

Business continuity: Broadcores service has built-in disaster recovery provisions to minimize interruption to business operations.

Lifetime warranty: Broadcore provides a lifetime warranty on all the hardware purchased from Broadcore. As long as the client subscribes to Broadcores service, the clients phones, routers, and switches are fully covered.

Lifetime training: Broadcore offers unlimited, online training sessions at no extra charge.

Unlimited support: Clients may call and talk to a support analyst anytime for as long as needed at no extra charge.

All maintenance and upgrades taken care of: Broadcore service is never obsolete and requires no servers to purchase, no software to buy, install or configure, and no expensive training for in-house support staff.

Latest features and functions using proven/reliable technology: Clients have the option of subscribing to these new features. Clients can also subscribe to the Broadcore service without making a large capital expenditure; especially when the new functionality is needed only for a few people.

Experience and Knowhow: Established in 2004, Broadcore is an outgrowth of a value-added reseller of telecommunications equipment in California. Through years of experience with deployment of telephony solutions and providing hosted communications service, Broadcore offers faster and easier deployment of communications capabilities within the clients enterprise.

Stable Business Partner: Broadcore is privately held, debt free, and cash flow positive. With over 10,000 hosted VoIP telephone units installed in over 20 countries, Broadcore continues to grow organically.

Company

Mon, 15 Feb 2010 00:00:00 -0800

Broadcore is a national provider of business-class hosted unified communications services. Through an extensible, highly scalable IP communications system, Broadcore offers its business clients a unified communications platform for voice (VoIP), data, video, and mobility communications across their enterprise and multi-location businesses. The suite of Broadcore solutions allows the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile, or call center employees.

Features include carrier-class telephony (IP PBX), messaging, presence, conferencing, mobility, video calling, call center, call recording, call accounting, SIP trunking, and other business communications functions suitable for small businesses to the enterprise.

Broadcore offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By removing the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, Broadcore allows its business clients and their IT organizations to focus on their own business core competencies while remaining current with the most recent communications technologies.

Through five years of experience with deployment of hosted communications solutions, and over twenty years of providing telephony communications to over 120,000 users in over 20 countries, Broadcore offers faster and easier deployment of communications capabilities within the enterprise. As a result, employee productivity and business agility can be maintained with minimum interruption to business operations.

Why hosted Unified Communications?

Tue, 09 Feb 2010 00:00:00 -0800

How to improve operations and control costs through Hosted Unified Communications services

Broadcore's business-class hosted UC solution provides a complete communications service using a world class carrier-grade infrastructure. Enterprises would have to spend millions of dollars and months to design and implement similar systems. Broadcore provides this infrastructure to its clients as a 'service' with very little initial capital investment, and eliminates ongoing costs associated with system maintenance, upgrades and repairs.

Understanding the business value of combining all modes of communications including telephone, e-mail, voicemail, and instant messaging functions is easy. Unified Communications (UC) transforms the workplace, making it more productive, efficient and effective. What may not be as clear is how to properly implement and deploy a UC solution and why a business-class hosted UC service is superior to any premises-based solution.

Hosted UC service providers remotely deliver and manage various communications services using shared resources enabling customers to consolidate and outsource much of their communications needs for a predictable recurring fee. Unlike premises-based solutions, hosted UC solutions require no hardware to provision, no software to buy, install or configure, and no expensive training for in-house support staff.

Broadcore is a national provider of hosted unified communications services for businesses. Through an extensible, highly scalable IP communications system, Broadcore offers its business clients a unified communications platform for voice (VoIP), data, video, and mobility communications across their enterprise and multi-location businesses.

Hosted Unified Communications services provide a multitude of business benefits over premises-based solutions.

Lowered Total Cost of Ownership (TCO)
Broadcore's hosted UC solution provides a full communications service without the need for network hardware or application software purchases. This results in significantly lowered cost of initial deployment and upgrades as a business switches its communications services to a hosted UC service. This advantage is particularly pronounced for setting up contact centers. According to the Yankee Group, hosted call centers save up to 45% of the total cost of ownership over premises-based solutions. Additionally, unlike premises-based solutions, hosted solutions require no additional technology investments for upgrading and adding new features.

Business scalability
The hosted service on demand, pay-as-you-use model allows organizations the flexibility to grow as fast as their business requires without investing in excess capacity. Moreover, monthly per-user costs are predictably flat due to the scalability of the IP platform used in the hosted model.

Focus on core competencies
By deploying the hosted model, businesses can focus on their core business objectives instead of getting involved in the 'business' of communications technologies for their employees. Broadcore provides start-to-finish expertise for assessment, deployment, and maintenance of the communications needs of its clients so that they can focus on their revenue generating operations without the need to hire and retain additional support and operation staff for Customer Premises Equipment (CPE) and applications.

Fully distributed workforce
Hosted UC services are delivered over a standard IP network without requiring Virtual Private Networks (VPN) or Multi Protocol Label Switching (MPLS) designs. Businesses can easily maintain a distributed workforce with unified presence, and receive the same communications experience regardless of the location of their workforce.

Reliable business continuity
Broadcore delivers its Hosted UC services from servers housed in highly secure, geographically redundant data centers containing fault-tolerant servers that are load-balanced from server to server. In the unlikely event that one data center is unavailable, communications traffic is automatically routed to other data centers, ensuring business continuity and minimum disruption to business operations.

Quick service deployment
On a monthly basis, Broadcore's highly trained staff deploys hosted UC services for multiple businesses. Through repetition, they have established process-led, repeatable implementation workflows resulting in more successful and timely deployments.

Hardware agnostic solution
Broadcore uses the Session Initiation Protocol (SIP) open standard to deliver its hosted communications service. Unlike premises-based solution providers, Broadcore's solutions are indifferent to the network equipment, voice endpoints, desktop clients, or mobile devices.

Reliability backed by Service Level Agreement (SLA)
Broadcore offers specific SLAs that establish objective tools and processes to measure and verify compliance along with appropriate incentives or penalties based on service performance and reliability. Conversely, the customer satisfaction interests of premises-based equipment sellers diminish after the sales process due to the low level of involvement after deployment.

Reduced electricity consumption
Due to the economies of scale, hosted solutions use less than half of the electricity compared to premises-based products. Also, Broadcore's hosted UC solutions deploy an energy efficient communications infrastructure, as well as 'green' servers and components whenever possible, thereby additionally lowering electricity usage compared to premises-based solutions.

Single vendor accountability
Hosted UC providers are responsible for delivering the whole solution to their customers. There is no separation between providing access or UC components and there is no finger pointing. The one single vendor is ultimately responsible for ensuring uptime at all times.

Careers

Tue, 02 Feb 2010 00:00:00 -0800

Broadcore welcomes professional and reliable people to join our team of skilled individuals in order to share our customer commitment and the culture of providing excellent service, reliable products, and rapid response deployment of unified communications solutions.

If you are experienced in sales, business development, technology development, or project management in unified communications, VoIP, telephony, and related solutions, please feel free to submit your resume for consideration to careers@broadcore.com.

Technology Alliances

Tue, 02 Feb 2010 00:00:00 -0800

Broadcore partners with best-of-breed technology providers such as software companies, access providers, data centers, as well as hardware and equipment manufacturers to ensure the best options for solutions for its customer base. Broadcore will continue to seek out quality partnerships as the communications landscape evolves and the needs of business clients change.

Channel Partners

Tue, 02 Feb 2010 00:00:00 -0800

To ensure rapid delivery of its solutions to a wide national market, Broadcore partners with best-of-breed sales companies that are intimately familiar with its market and customer base.

Broadcore channel program offers clear guidelines, intensive training, and a long term commitment to quality partners in the fields of telecommunications, IT services, network infrastructure, and other related fields. By assigning channel account managers to each partner, Broadcore ensures quality relationships with timely communications and support resulting in long term rewards.

Broadcores current channel partners include:

Concierge Communications

Concierge is a no cost, national consulting, business communications and technology solutions broker, representing over 40 different business communications providers. Concierge offers a single source for a variety of business technology needs.

PSI Network, Inc.

PSI is a telecommunications consulting company and has serviced thousands of customers and galvanized an enviable network of service providers ranging from telecom carriers to interconnect hardware companies and consultants. PSI works closely with these business partners on a daily basis to provide complete telecom solutions for its clients. PSI has access to over 20 telecom carriers and provides voice and data services to customers throughout the United States and internationally.

ABS Telecom

Since starting in 1995, ABS Telecom has become one of the most well-rounded and complete telecom solution providers for enterprise customers available in the United States. Based in Salt Lake City, ABS provides solutions for voice, data, internet and cellular from coast to coast. Whatever the telecom need, the mission of ABS is to help its customers become more efficient in how they purchase, deploy, use and maintain their telecom services.

Broadcore will continue to seek out quality channel relationships as the communications landscape evolves and the needs of business clients change. To explore channel opportunities with Broadcore, please contact: sales@broadcore.com.

Clients

Tue, 02 Feb 2010 00:00:00 -0800

Over the years, Broadcore has deployed over 120,000 telephony seats with thousands of clients. Broadcore and its partners have deployed over 10,000 hosted unified communications seats with users in over 20 countries, with clients with as many as 250 locations.

Broadcore has deployed its hosted unified communications and telephony services into a variety of verticals including:

Testimonials »

Education
Government
Retail
Entertainment
Legal
Health care
Technology
Financial
Transportation
Automotive
Manufacturing
Professional services

Leadership

Tue, 02 Feb 2010 00:00:00 -0800

Monty Ferdowsi: President

As one of the principal founders of the company, Monty is uniquely positioned to lead Broadcore. He provides the strategic vision at Broadcore, and sets direction for the organization. Involved in the telecom industry since 1985, Monty helped build a major provider of premises-based voice communications systems. In 2004 Monty built the first hosted voice communications (IP PBX) infrastructure in Los Angeles which quickly advanced to provide a full array of hosted unified communications solutions with deployments in US, Canada and over 20 International locations.

Monty designed and implemented one of the first business class VoIP connections in California in 1996 between his offices in Los Angeles and San Francisco. He also developed and taught the first VoIP technology course at UCLA, and continues to teach at UCLA on a regular basis. He served as a member of the data communications advisory board at UCLA in 2007.

Monty currently serves as a board member at the American Red Cross in Santa Monica, California. He is an accomplished digital photographer, and lives with his wife and teenaged children in southern California.

Dean Manzoori: Executive Vice President

Dean brings over 20 years of telecommunications experience in a variety of roles including operational management, strategic planning and business development. Combining his extensive experience in communications technology and passion for innovation, Dean co-founded Broadcore to bring advanced communications capabilities to businesses nationwide.

A results oriented leader, Dean excels in positive change management and building productive teams by tapping their passion, imagination, willingness to take risks, patience, persistence, and desire for meaning to achieve long-term financial success.

In his current role at Broadcore, Dean is responsible for developing and executing corporate strategies to meet or exceed short-term and long-range business objectives.

Dean enjoys outdoor activities including soccer, hiking, and skiing. He lives with his wife and their two sons in Southern California.

Dean holds BSEE from CSU, Long Beach with Great Distinction and MBA from Pepperdine University.

Michael Bacich: Vice President of Sales and Public Sector

Michael oversees Broadcores direct and indirect sales efforts. Charged with building the Broadcore customer base throughout the country, developing an Enterprise ethic through the Sales Department and solidifying its reputation as the leading provider of hosted unified communications solutions, Michael brings a strong consultative customer-centric background into his responsibilities and over 25 years of Telecom C Level Management experience. Michael began his career in telephony as sales manager, general manager, and CEO of Bay Area Teleport, and followed with a successful stint as EVP of Linkatel, a partnership led by Time Warner, and as VP for Brooks Fiber where he oversaw the development of the San Jose, Fresno and Bakersfield markets.

Michael is a graduate of Loyola Marymount University, and enjoys sport fishing, flying, and exploring the state of Texas.

Jack Stranberg: Board Advisor

John Jack Stranberg is a partner of Insight Consulting Partners. He brings a comprehensive understanding of strategic business practices as a senior executive and management consulting partner to numerous Fortune 1000 and middle market companies. Jack is also Managing Director of the Paradigm Group, a professional services firm and was a Partner with California Strategies LLC, a leading consulting and governmental affairs company.

His areas of industry specialization include high technology, manufacturing, global logistics, professional service firms, air transportation and travel management.

Stranberg was previously partner-in-charge of KPMGs Orange County Management Consulting Department and responsible for corporate strategy, performance improvement, financial management, logistics, and transportation practices. He also worked as Director of Financial Planning, Analysis and Management Information for The Flying Tiger Line, a global airfreight carrier, and was a Manager of Systems Development with Electronic Data Systems (EDS).

Stranberg received a B.S. in Business from the University of Minnesota and an M.B.A. from St. Marys University, as well as completing Harvard Universitys Executive Program. He served as a Captain in the U.S. Air Force with a Top Secret security clearance, has lived and traveled extensively in Europe and Asia and is a member of numerous organizations and Boards of Advisor.