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. What phones does Broadcore Hosted support?
Broadcore uses the open Standard Session Initiation Protocol (SIP) to deliver its IP telephony solution. Broadcore has performed interoperability tests with a wide range of business SIP telephones.
 
. What about E-911, and Local Numbering Plans that goes along with offering a complete Hosted Unified Communications solution?
Broadcore Hosted Unified Communications offers E911. Our e-911 solution has unique capabilities that, for example, address the situation in which a business has multiple locations all served by the hosted service but the business has moved a phone number from one location to another.
 
. What kinds of reports are available to end-users to manage this Hosted Unified Communication service?
The Broadcore Group Web Portal provides your users with a report that allows them to view each phone number and the services assigned and provisioned to that phone number.
 
. Does broadcore support Toll-Free Service?
You’ll be able to keep your Toll-Free numbers or obtain new toll free numbers. It will be treated as another DID number on the hosted Unified Communications service.
 
. Does Broadcore provide call accounting codes and billing codes with its telephony service?
Broadcore has the ability to assign as many accounting codes as you like, based on users, projects, and clients.
 
. How secure is Broadcore’s Hosted Unified Communications security?
The hosted communications servers are fully secured in collocation facilities and access is controlled by password and login. Traditional phone tapping methods are not applicable to VoIP.
 
. Is Broadcore’s Hosted Unified Communications redundant and possess fail-over capabilities?
Broadcore Hosted Unified Communications is a redundant, carrier-grade system offering the same or better reliability as your traditional phone company.
 
. What happens to hosted Unified Communications voice quality when several users are making calls, and several others are making large data transfers?
Broadcore’s highly reliable converged broadband access designs optimize real-time communications such as voice and video for guaranteed availability and quality.
 
. What if a customer has a firewall? How would it work with Hosted UC?
There are multiple approaches for delivering IP telephony while keeping a firewall intact.
 
. In case of failure of any component, is there any impact on Hosted Unified Communications service?
Broadcore Hosted Unified Communications system is highly redundant and has carrier grade uptime. Failures typically occur in the last mile of the VOIP network, with your ISP or local LAN.
 
 
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