Check with your administrator to make sure you have Voicemail and it is turned on.
Call in to the Voice Portal Number or your extension number to the Voice Portal Wizard. (Voice Portal number and default password available from your account rep.)

The very first time you call in, you will be required to change your password. Remember this password. If requested, enter your phone number.
Enter a new password at the prompt, press #.
Re-enter your password, press #.
Record your name at the prompt, press #.
Press 1 to save your recorded name.
Follow the prompts.

Access to the Voice Messaging System

You can access your personal voice portal using your own phone or any phone.

FROM YOUR BROADCORE PHONE.

• Dial *62
• Enter your passcode and press #.
OR
• Press Messages.
• Press 1 for Message Center
• Enter your passcode and press #.

FROM A REMOTE PHONE:

• Dial the voice mail portal telephone number. (see administrator)
• Enter your extension.
• Enter your passcode plus #.

When you call in from your phone you will hear:

Voice Messaging Menu
1 Play Messages
2 Busy Greeting Menu
3 No Answer Greeting Menu
5 Compose Message Menu
7 Delete All Messages
* Return to Voice Portal main menu
# Repeat menu

Play Messages Menu
# Save message
7 Delete message
2 Play or repeat message; skip envelope

While playing messages:

1 Skip backward 3 seconds
4 Skip to beginning of message
3 Skip forward 3 seconds
6 Skip to end of message
2 Pause playback
4 Return to previous message
5 Play message envelope
6 Move to next message
8 Initiate call to sender
9 Hear additional options
* Return to Voice Messaging main menu
# Repeat menu
Notes: You can interrupt the message or envelope to perform any function.
New messages flagged as urgent are played first.

Additional Options
1 Reply to message
2 Forward Messages
* Return to Play Messages Menu
# Repeat menu
Reply to Message
1 Change current reply
2 Listen to current reply
3 Send reply
6 Set or clear urgent indicator
7 Set or clear confidential indicator
* Return to Play Messages Menu
# Repeat menu

Forward Message
1 Change current introduction
2 Listen to current introduction
3 Send message to specific group members
4 Send message to entire group
5 Send message to distribution list
(option offered only if enabled)
6 Set or clear urgent indicator
7 Set or clear confidential indicator
* Return to Play Messages Menu
# Repeat menu
Notes: Messages marked confidential cannot be forwarded.

Pressing * from Main Menu to go to Voice Portal:
(when you call in from a remote phone you start here.)
1 Access Voice Messaging †
2 Change CommPilot Express Profile †
3 Record Personalized Name
4 Change Call Forwarding Options †
6 Make Calls †
8 Change Passcode
9 Exit
# Repeat Main Menu
† Premium User Features. (See Account Rep for details.)

CommPilot Express
**We don't recommend using this feature. There are other features that conflict.
Call customer service for help.
1 Activate "Available - In Office" profile
2 Activate "Available - Out of Office" profile
3 Activate "Busy" profile
4 Activate "Unavailable" profile
5 No active profile
* Return to Voice Portal main menu

Personalized Name
1 Record new Personalized Name
2 Listen to current Personalized Name
3 Delete Personalized Name
* Return to Voice Portal main menu
# Repeat menu

Call Forwarding
1 Activate Call Forwarding
2 De-activate Call Forwarding
3 Change forwarding destination
4 Listen to forwarding status
* Return to Voice Portal main menu
# Repeat menu

Forwarding Destination
# Enter forward to number, followed by the pound key
* Return to Call Forwarding Menu

Make Calls
Enter the destination digits
# Return to Voice Portal main menu
While engaged in a call:
## Terminate a call and make another call

Passcode
# Enter new passcode, followed by the pound key.
* Return to Voice Portal main menu.

Select Distribution List
0 Select distribution list 0
1 Select distribution list 1
2 Select distribution list 2
3 Select distribution list 3
4 Select distribution list 4
5 Select distribution list 5
6 Select distribution list 6
7 Select distribution list 7
8 Select distribution list 8
9 Select distribution list 9
* Return to the previous menu
# Repeat menu
NOTE: Distribution Lists are setup online at the Web Portal.

Distribution List Menu
1 Select another distribution list
2 Review the selected distribution list
3 Send the message
* Return to the previous menu
# Repeat menu

Busy Greeting Menu
1 Record new Busy Greeting
2 Listen to current Busy Greeting
3 Revert to system default Busy Greeting
* Return to Voice Messaging main menu
# Repeat menu

No Answer Greeting Menu
1 Record new No Answer Greeting
2 Listen to current No Answer Greeting
3 Revert to system default No Answer Greeting
* Return to Voice Messaging main menu
# Repeat menu

FOR LEAVING MESSAGES
During the outgoing greeting:
Pressing # interrupts the greeting and starts
recording your message right away.
Pressing * transfers out of greeting to Voice Portal
password prompt.
Pressing 0 transfers to the user specified operator (if
set up by user or administrator).

While recording message:
Pressing # stops recording and reviews message
Pressing * cancels recording and transfer to Voice
Portal login prompt.
Pressing 0 cancels recording and transfers to
configured number

While reviewing the message you are leaving:
1 Erase message and record again
2 Listen to current message
3 OR hang up to send message
6 Set or clear the urgent indicator
7 Set or clear the confidential indicator
* Cancel recording & transfer to Voice Portal password prompt
0 Cancel recording and transfer to configured number
# Repeat menu

Compose Message
1 Change current message
2 Listen to current message
3 Send message to specific group member(s)
4 Send message to entire group
5 Send message to distribution list (option offered only if configured)
6 Set or clear urgent indicator
7 Set or clear confidential indicator
* Return to Voice Messaging main menu
# Repeat menu