This service enables users to record messages from callers for calls that are not answered within a specified number of rings, or for calls that receive a busy condition.
Third Party Voice Mail Support is a very specialized setup. Most users will need to refer to Voicemail to Email.
When Third-Party Voice Mail Support is used with Microsoft Exchange and Office Communications Server the system has many features.
Including Voice Activated Options
- Options for Voicemail
- Calendar
- Personal contacts
- Directory
- Personal options
How to:
- Ask your system administrator to be sure the voicemail is enabled, to get the voice mail portal # and default password.
- The first time you call your voicemail, you need to set up a new passcode and record your spoken name. Simply follow the prompts.
FROM YOUR BROADCORE PHONE:
- Dial the voice mail extension number. (see administrator)
- Enter your extension.
- Enter your passcode and press #.
FROM A REMOTE PHONE:
- Dial the voice mail telephone number. (see administrator)
- Enter your extension.
- Enter your passcode plus #.
Web Portal Options:
Log in to the web portal. Under Options Tab Click Messaging. Click Third Party Voicemail Support.
You can change the number of rings your phone rings before voicemail picks up.
- Under Options, Click Messaging.
- Click Greetings.
- Scroll to the bottom.
- Check the appropriate number of rings.
- Click OK.
Tech Notes:
If you want anyone calling into your voicemail to have the option to dial zero and being transferred to another telephone number, you must set up that option on Exchange.