This information is provided to assist you in using the Outlook & Internet Explorer toolbar, It is also called the Telephony Toolbar or the Enterprise Assistant.

For more advanced training and to answer questions not addressed here, please email training@broadcore.com for an online webinar.

Call Control Clients including the Telephony Toolbar provide an alternative to using the handset of the phone. It is not a phone itself. It is simply a call control client. You can dial numbers, use Outlook contacts, View call history lists. You can even use it for transferring. Also, it allows you to change Broadcore preferences.

It works with Mircrosoft Outlook, Internet Explorer and Mozilla Firefox.

The toolbar provides:

• Click-to-dial - Enables a user to dial an entered number, dial from a phone list or Outlook, or redial the last called number.
• Answer - Enables a user to answer a waiting call while already engaged in a call or to retrieve a held call.
• Hold/Retrieve - Enables a user to place an existing call on hold and then retrieve the call to resume conversation.
• Release - Enables a user to disconnect a call that has been answered.
• Transfer - Enables a user to redirect a ringing, active, or held call to another destination or directly to voice mail.
• Conference - Enables a user to connect two existing calls into a three-way conference.
• Forced off-hook support - Enables a user to Dial and Answer with a single click on the Telephony Toolbar by connecting to the phone in hands-free mode.

Setup:

Download the latest version from our website.

Click The Red Flower in The Telephony Toolbar.

INTERNET EXPLORER:

Dialing from Internet Explorer (SEE ILLUSTRATIONS BELOW)

• Enter the number and click Enter.
• Your phone will go off hook automatically and you will be connected to that contact. OR
• Highlight a phone number.
• Right Click on it.
• Click Dial.
• Your phone will go off hook automatically and you will be connected to that contact.

OUTLOOK:

Dialing from Contact List

• Click Contact, to Highlight.
• At Top, Click Dial Contact.
• Click the number (Business, Home, Etc.)
• Your phone will go off hook automatically and you will be connected to that contact.

BOTH INTERNET EXPLORER & OUTLOOK:

You can utilize features such as Call Forward, Simultaneous Ring and View Speed Dials.

• Click Services.
• Select one of the services.
• Read the brief description to find out about that feature.
• Turn on and off the features by clicking the appropriate button.
• Press OK at the bottom.