With this feature you get the following features. And surely there are more to come.
- Call Forwarding & Do not Disturb Integration on the phone
- Directory Options
- Enhanced Feature Keys
Call Forwarding Integration
Call Forwarding allows you to have all incoming calls skip ringing on your Broadcore phone and go directly to your mobile, your assistant or some other number. Messages will go to that other number.
When your telephone is idle, you might see softkeys labeled new call & forward. We discouraged users from utilizing the softkey labeled Forward. Now it is fully integrated with the system.
So you can enable/disable phone forwarding by:
- Dialing *72 (disable with *73) OR
- By pressing the softkey labeled forward OR
- Calling into the voice portal OR
- By logging into the web portal OR
- Clicking on the outlook or toolbar
Note: If you have shared call appearance you cannot use the softkey labeled forward, but there are cool features below for you.
Do Not Disturb Integration
Do not disturb means that calls will not ring on your desk phone, but will be send directly to voicemail. If you've enabled it properly then your BUSY greeting will play for callers.
Your phone may have a hard button labeled Do Not Disturb or you may see it under Menu>>Features>> Do Not Disturb. We discouraged users from utilizing this phone feature. Now it is fully integrated with the system.
So you can enable/disable DND by:
- Dialing *78 (disable with *79) OR
- By pressing the Do Not Disturb feature button on the phone OR
- By logging into the web portal OR
- Clicking on the outlook or toolbar
Note: If you have shared call appearance you cannot use the phone feature.
Menu>>
features>>
Do Not Disturb.
Directory Options
- Know your options. I'll discuss those here.
- Call customer service and let them know you want the cool new directory options.
- Enter your numbers online using the easy to use web portal.
What are the Three Directories?
-
Personal Phone List
- Specific to one user
- Programmed by user or Admin
- To setup: http://www.broadcore.com/login Then go to outgoing calls>>Personal Phone List. You can enter them one by one or click help for more info.
- This list can be phone numbers in your group or outside the group.
-
Common Phone List (for the entire group)
- Programmed by Admin only.
- Can be disabled per user.
- This list can be phone numbers in your group or outside the group.
-
Custom Contact Directory
- Can be used as a Department List
- Programmed by Admin only
- Choose one Department List per user
- Can be disabled per user.
- This list is just people in your group.
Diagrams:
Create Department Lists.
Group>>Utilities>>Custom Contact Directory>>Add>>Name it, Search, Add and Ok.
Choose settings for all users.
Group>>Services>>Polycom Phone Services>> Check the appropriate boxes to impact all users. Choose one list from the drop down.
For each user to pick another List:
User>>Client Applications>>Polycom Phone Service>>Click on your device>>Turn it on, check the appropriate boxes and choose the list from the drop down.
Enhanced Feature Keys
We are excited to bring you this feature. Since we enabled the Cool New Directories, we had to put your Park button some place. We decided to edit your softkeys. These are the three or four context sensitive buttons below the display on your Polycom phones.
Simply reboot your phone to get the update. If a button is missing, then perhaps your phone is not in the mode to make that selection. If you have a dial tone you can do certain things. If you have a call on hold you can do other things, etc.
The new softkey abbreviations and descriptions are here.
New Call
- For when you want to get a dial tone on speaker phone.
- When you are finished entering digits and want to dial a call.
- When you are finished entering digits and want to dial a call.
- To forward your phone to any other number.
- You may choose Call Forward Always, Call Forward No answer or Call Forward Busy. (This option is not available if you have shared call appearance.)
- Press to answer a call. It will go to either the speakerphone or headset.
- To place a call on Hold.
- To resume a call from hold.
- To transfer your current or held call to another number
- Press Trnfer
- Enter the number
- Press Send
- Press Trnsfer
- To create a 3 to 6 way call with your current or held call
- Press More
- Press Confrnc
- Enter the number
- Press Send
- Press Confrnc
- (if you are limited to your call plus two other parties, simply call customer service for 6 way calling.)
- This will turn off the ringtone for the current incoming call.
- This will send the current incoming call to voicemail.
- This stands for Contact Directory.
- It will show all the directory entries entered on the Web see Above: "Cool New Directory Options" for details.
- You can utilize this key when the phone is idle and has a dialtone.
-
If you need your directory while you are on the phone,
- Press Menu
- Press 1 for Features
- Press 3 for Contact Directory
- Direct Transfer to Voicemail
- Equal to Feature Access Code *55
- Park Pickup.
- Retrieving a call from Park.
- Equal to Feature Access Code *88
- Group Call Pickup.
- You can answer a call that is ringing in on a nearby phone.
- This is set up by the admin originally.
- All users can be in up to one call pickup group.
- Equal to Feature Access Code *98
- This will not answer a call from a call center or hunt group.
- Direct Call pickup or Extension Pickup.
- You can pickup
- Equal to Feature Access Code *97
- You must have one of these user licenses to utilize this feature:Premium, Receptionist or Executive.
- Push to Talk.
- Similar to intercom between phones.
- This feature must be enabled on the system
- Equal to Feature Access Code *50
- This answers calls on your Broadcore phone that have been directed to your cell using Broadcore Anywhere.
- Equal to Feature Access Code *11
- URL dialing.
- For calls to URL's such as Skype.
Again if you don't see these keys , just reboot your phone. And the keys are "context sensitive" so you.