Directed Call Pickup allows a user to dial a feature access code (*97) followed by an extension, to pick up (answer) a call directed to a user with that extension (in the same customer group).

How To:
To pick up a call using the Directed Call Pickup service, users dial the Directed Call Pickup feature access code, *97 followed by the extension of the ringing party.

Details:
If the ringing party has already answered the call, or if it has no alerting call, or if the dialed extension is invalid, the user receives a reorder treatment. The main feature interactions introduced by this service are described in the following table.

Tech Notes:

• It is not possible to pick up a waiting call. A call must alert the user with ringing to be picked up.
• It is possible to pick up a ringing call before the call is forwarded by Call Forward No-Answer (CFNA). Picked up calls are not forwarded by the user picking up the call.
• It is possible to pick up a blind transferred call.
• It is possible to transfer a picked-up call.