This web-based service enables a user to monitor a configurable set of users in the user's business group. This service provides critical call detail and group member status for effective attendant call routing. Entirely web based, this service surpasses legacy PBX consoles, and seamlessly combines with Broadcore applications such as Auto Attendant, for enhanced attendant solutions.
Components and Functionality
Functionality is distributed across three components to optimize attendant performance. The components and associated functionality are as follows: The Attendant Console is used to:
- View members' information: status, name, number, extension, department, e-mail, mobile, pager, and title. The attendant can select which column to display and in which order.
- View call details (remote name, number, and duration)
- Click-to-dial/Transfer
- Multi-character jump in list and filtering capabilities
- An IP phone is used to Answer, Transfer (Blind and Consulted), Hold/Retrieve, and Release.
- Provide directory assistance, and web pop-ups.
- Integrate with Outlook contacts, and send calls to voice mail. Combining these components, allows attendants to view call details and initiate transfers in a several ways to accommodate a variety of user preferences.
- Single click to connect to a user's mobile phone.
Directories
You can view several directorie from inside The Receptionist Software:
- Group Directory
- Phone Status Monitoring (or Monitored Contacts)
- Custom Contact Directories
- Outlook Contacts
- Personal Directory
- Speed Dials
- Single click to connect to a user's mobile phone.
You can set up a list of a few contacts (under web portal>>Client Applications>>Broadworks Receptionist Enterprise. Also known as Phone Status Monitoring.) You can also view the entire list of all numbers in your group. You can search by last name, sort by first name, etc.
Recommendations:
If the receptionist is also responsible for other tasks using her computer, we recommend a second monitor one for the receptionist and one for the other tasks.
We also recommend a headset if you wish to take full advantage of the features such as a click to answer. The alternative is also very easy, by picking up the handset to answer calls.
The software has an indepth user guide built in. Online training is also available. Please email training@broadcore.com to schedule your personalized training today.