The Third-Party Voice Mail Support service facilitates the support and integration of an external voice mail platform. This capability is required to deploy Broadcore with a third-party voice mail platform, while retaining the integration of voice mail with other Broadcore services.

When Third-Party Voice Mail Support is used with Microsoft Exchange and Office Communications Server the system has many features. Including Voice Activated Options

• Options for Voicemail
• Email
• Calendar
• Personal contacts
• Directory
• Personal options

The messages are stored on the exchanger or hosted exchange server.

Description

This feature allows forwarding of busy and/or unanswered calls to an external voice messaging platform. The maximum number of rings for the No-Answer timer is 20.

Message Deposit

Incoming calls that reach a busy or no-answer condition are redirected to the third-party messaging server configured for the group. Once the call is answered by the third-party messaging system, the call control is handed off to the messaging system for further processing.

Message Retrieval

Users of the Third-Party Voice Mail Support service who are configured to use the external voice mail platform are able to retrieve their voice messages by:

• Pressing the Messaging button on their phone (if available),

OR

• Calling their own number from their phone.

In addition, users of the Third-Party Voice Mail Support service are always able to retrieve their voice messages by:

• Calling the external voice mail platform voice portal number,

OR

• Calling the external voice mail platform voice portal SIP-URL.

In cases 1 and 2, Broadcore redirects the call to the external voice mail platform, which allows the users to retrieve their messages through the applicable procedure.

Configuration

Third-Party Voice Mail Support is composed of two levels of configuration:

At the group level:
- Set whether or not the service is enabled (active).

At the user level:
- Set whether or not the service is enabled (active). By default, the service is inactive for assigned users, regardless of the group-level setting.

- Set whether or not all calls are redirected to the external voice mail platform. The default is "false". This can be set through the web portal or through a configurable feature access code.

- Set whether or not busy calls are redirected to the external voice mail platform. The default is "true". This can be set through the web portal or through a configurable feature access code.

- Set whether or not unanswered calls are redirected to the external voice mail platform. The default is "true". This can be set through the web portal or through a configurable feature access code.

- Set the number of rings before considering a call as being unanswered. This can be set through the web portal or through a configurable feature access code. The default feature access code is *610. Note however, that this setting applies to all services with no-answer handling, that is, the Voice Mail, Call Forwarding No- Answer, and Sequential Ringing services.