The Group web portal allows group administrators to provision and configure resources for a group. You can make changes where ever you are, when ever you need to make changes. Full web-based training is available by appointment. Simply email your training needs and availability to training@broadcore.com.
Description
The Group web portal provides the group administrator with a web interface that allows for viewing, provisioning, and configuring the resources of a group. The following configuration and provisioning areas are available through the Group web portal:
- Group - Allows for viewing and configuring the existing group resources like the group profile, departments, voice portal, and so on. It also allows for tunneling down into the user profiles and services.
- Resources - Allows for creating and deleting group resources like conference ports, users, phone numbers, devices, user services, group services, and so on.
- Group services - Allows for configuring the group services like the hunt groups, call centers, Auto Attendants, feature access codes, messaging, and so on.
- Account/authorization codes - Allows for configuring the Authorization Codes and Account Codes services, provisioning the valid codes, and so on.
- Calling plans - Allows for defining calling plans for the group, department, and users. The Group web portal also allows for creating other group administrators, managing passwords, and configuring miscellaneous items related to the group. The Group web portal is authenticated for each administrator with a user ID and a password, and provides a secure connection to Broadcore.
How to:
As the local administrator for your company, you have access to extra features and settings to alter the user accounts, etc. We urge you to be very careful. The changes you make are applied directly to the phone system immediately. When in doubt, consult the help menu or call customer service, and do not save setting changes.
Go to: http://www.broadcore.com/login. Your login name/password for local admin can be obtained from customer service during a private, secure one-hour web training.
Contained in this guide are details on the following:
GENERAL:
- Navigation overview
- Reset a user password
- View user features/ service packs for license and features/settings
- Set up voicemail
- View accounts/licenses available and in use
- View Devices (Phones)
- View/Edit Auto Attendant
- View/Edit Basic Hunt Groups
- Restrict/Allow international calls, etc.
Basic Navigation
You can see each user's preferences. You can also make changes to the group preferences.
Clicking Users, takes you to the following page:
Then clicking on a particular user, takes you to their profile.
Reset a user password
You can reset any user web password and voicemail password.
NAVIGATION: From the user, Profile Option, Under Basic, Passwords
Set up voicemail
NAVIGATION: From the user, Messaging Option, Under Basic, Voice Management
There are 3 main ways to have the voicemail setup.
1. Email only
The messages will go directly to ANY email box with an attached .wav file. You cannot call to pick up messages, but can call to make other settings on the voice portal.
2. Customer's POP3 server
This is the most popular setup. Broadcore will send the message with attached .wav file to user's email. When users call in to the voice portal, Broadcore will attempt a handshake to access the SAME email account to play the message. If the box is open, it may be denied or delayed. If the messages of a user are downloaded to a local machine without leaving a copy on the server, the messages can only be on the local machine and the user cannot call in to hear messages through the voice portal.
3. Broadcore mail server
Broadcore can host the messages for the user. These messages can only be accessed
through the voice portal. A copy can be cc'ed to an email account, but the messages will be
independent. Listening/deleting in one place does not effect the other location.
View accounts available and in use
NAVIGATION: From the Group, Resources Option, Under Configuration, Services
View what is available (Limits)
View what is in use (Allocated)
To order more licenses
View Devices (Phones)
NAVIGATION: From the Group, Resources Option, Under Configuration, Devices
View user features/ service packs for license
NAVIGATION: From the user, Profile Option, Under Advanced, Assign Services
You can only assign licenses that have been allocated to your company/group. Additional licenses have a fee and need to go through the Nextcom Sales Office.
From the User Options, you can also view the users settings, such as Do Not Disturb, Call Forwarding, Simultaneous Ring, etc. Some features can be activated through the phone and do not appear on the switch. If activated with a button on the phone, it should be deactivated that way.
SERVICES TAB
Much of the admin tools are found under the Group, Services Option.
View/Edit Auto Attendant
NAVIGATION: From the Group, Services Option, Under Basic, Auto Attendant
There is a day time and a night time AA. There are separate routing and greeting options. To setup day/night time, under the group profile click time schedules. The names directory uses the caller ID first and last name to search.
View/Edit Basic Hunt Groups
NAVIGATION: From the Group, Services Option, Under Advanced, Hunt Group. Then select the particular hunt group or create a new one and click Profile.
Adding members to a hunt group is a cinch.
Group Policy options are:
- Circular (fixed order)
- Regular (priority list of users)
- Simultaneous (all lines ring at the same time)
- Uniform (as a call is complete, the hunt group member moves to the bottom of the queue, the next incoming call goes to the user who has been idle for the longest).
Restrict/Allow international calls, etc.
NAVIGATION: From the Group, Calling Pln Option, Under Management, Out Going Calling Plan.
You can set restrictions for the entire group or by each user. Use the Help menu for descriptions of the Special Services.