The Authorization Codes service allows the group administrator to select specific users who must enter a valid authorization code, when making a call to a party outside of the group.There is a detailed guide here.
Users assigned the Authorization Code service are prompted to enter a valid authorization code when making a call outside of the group. Unlike account codes, authorization codes entered by a user must match one of the valid codes previously configured by the group administrator. When a user dials a number for which an authorization code is required, Broadcore prompts the user for a valid code. The user then dials the authorization code followed by the (#), or waits for the inter-digit timeout. If the code entered does not match any of the valid authorization codes configured for the group, the user is provided with another attempt at entering a valid code. If the second attempt is also unsuccessful, the user is sent to an error treatment. If a valid code is entered, the call is allowed to proceed as usual and the authorization code entered by the user is captured in the accounting information generated for that call. The group administrator can elect to have account codes apply only to long distance calls. In this case, users are not prompted for an account code when making a local or a toll-free call. Emergency and repair calls are never prompted for an authorization code. Calls that require an authorization code that are placed to a number identified as being an expensive call result in the caller hearing the Expensive Call Notification warning announcement after the authorization code announcement.
The group administrator configures the Authorization Code service through the CommPilot Group web portal.
Through the configuration page, the group administrator can:
- Activate or deactivate the service.
- Select the length of the authorization codes (2 to 14).
- Select whether non-toll calls are subject to an authorization code.
- Configure valid authorization codes (and optional descriptions).
- Select which users in the group are required to use the authorization code service.
NOTE: The Authorization Code service applies to all applicable calls made from a device assigned to a user who is subject to the service.
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