Hosted solution saves up to 45% over premise-based products; offers endpoint agnostic, multi-location support, and disaster recovery features
December 9, 2009 - Los Angeles, California - Broadcore, a provider of hosted unified communications for businesses, announced Broadcore Call Center, a hosted solution for customer contact centers with robust feature set, multi-location support, and advanced disaster recovery capabilities. According to the Yankee Group, a survey in North American call centers found that hosted solutions for call centers save up to 45% of the total cost of ownership (TCO) over premise-based solutions. "Broadcore Call Center removes the initial costs of setting up and continuing maintenance costs of call centers for our business customers," said Dean Manzoori, Broadcore VP of Marketing. "Our advanced features for agents and supervisors provide automated web-based queue management, online contact management, as well as detailed statistical reporting."
Broadcore removes the initial costs of setting up a call center as well as additional costs for maintenance and IT staff for its business customers. Broadcore Call Center requires no hardware purchases. Equipment and application updates and maintenance are performed automatically without any disruption to normal business processes.
Broadcore Call Center provides geographic support with integrated real-time status and presence for agents and supervisors in multiple locations. Fully redundant equipment and software applications in Broadcore's data centers ensure business continuity and disaster recovery with minimal disruptions.
Administrative, queue, and service level management are performed through web-based applications and accessible from any location. Supervisory features include real-time queue performance, real time agent utilization data, and graphic historical statistics. Broadcore Call Center's endpoint diversity allows use of a variety of phones including mobile devices, standard SIP endpoints such as Cisco, Ploycom, and Aastra phones, as well as SIP-based analog adapters and cordless phones.
About Broadcore
Broadcore is a provider of hosted unified communications services. Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice, data, and mobility communications across the enterprise and multi-location businesses. Broadcore's solutions allow the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile, or call center employees.
Broadcore offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By removing the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, Broadcore allows its clients and their IT organizations to focus on their core competencies while remaining current with the latest communications technologies.
With over twenty years of providing telephony communications and hosted UC to thousands of users, Broadcore offers faster and easier deployment of communications capabilities within the enterprise, resulting in employee productivity and business agility with minimum interruption to business operations.
Contact:
Dean Manzoori
Marketing VP
dean.manzoori@broadcore.com
310-360-2040
www.broadcore.com