Broadcore Unity expands key voice and data capabilities of Broadcore's hosted unified communications platform to include instant messaging (IM), presence, and 6-way calling
November 17th, 2009 - Marina del Rey, California - Broadcore, a provider of hosted unified communications for businesses, announced Broadcore Unity, a set of expanded solutions for its integrated IP communications platform. Broadcore Unity combines key voice and data communications elements designed to help businesses optimize their business processes and improve employee productivity. "We are very excited to provide expanded unified communications capabilities to our business customers," said Monty Ferdowsi, Broadcore's CEO. "Our solutions allow businesses to improve their internal and external communications, thereby improving their business processes, customer response time, and workgroup collaboration."
Broadcore Unity combines various elements of data and voice communications including IM, presence, and 6-way calling accessible through an intuitive, icon-based Windows client.
Presence: users can configure their system to display real-time status of up to 20 colleagues, visually reflecting their phone status as ringing, engaged, unavailable, and available, thereby improving employee productivity and group collaboration.
IM: users can IM colleagues in various geographic locations without the need to create a new account or opening a separate application.
6-way calling: users can perform 6-way calling by including up to 5 other participants in a single call session through a visual desktop tool allowing for optimum collaboration among employees, customers, or suppliers.
Broadcore Unity also provides expanded call control so that users can manage multiple calls through call control buttons on their desktop, as well as click-to-dial from their Outlook contacts or company directories. Broadcore Unity supports integration with LDAP compliant and SQL directories (including Active Directory and Lotus Notes) to provide contact lookup from a single interface. Other capabilities include hoteling, call pick up and call intercept from the desktop, as well as in-depth service and profile configuration from the desktop.
About Broadcore
Broadcore is a provider of hosted unified communications services. Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice, data, and mobility communications across the enterprise and multi-location businesses. Broadcore's solutions allow the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile, or call center employees.
Broadcore offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By removing the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, Broadcore allows its clients and their IT organizations to focus on their core competencies while remaining current with the latest communications technologies.
With over twenty years of providing telephony communications and hosted UC to thousands of users, Broadcore offers faster and easier deployment of communications capabilities within the enterprise, resulting in employee productivity and business agility with minimum interruption to business operations.
Contact:
Dean Manzoori
Marketing VP
dean.manzoori@broadcore.com
310-360-2040
www.broadcore.com