Business VoIP Solutions, Hosted VoIP Services, Virtual PBX - Broadcore

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The New Definition of Voice. How HD voice is changing the way businesses communicate

admin — Wed, 18 Nov 2009 22:55:27 +0000

More and more companies are rapidly incorporating IP-based unified communications services into their usiness processes. Doing so allows an organization to take advantage of the efficiencies and flexibility that come with voice and data convergence, not to mention the rich set of features that only IP can deliver.

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HD Audio Continues Momentum

admin — Wed, 18 Nov 2009 18:30:46 +0000

HD voice is showing continued momentum. This week alone Polycom unveiled new high-definition-enabled desktop phones, Vivox Inc. announced it has licensed Polycom’s HD codec for use in the online gaming space, and hosted unified communications provider Broadcore emphasized it is pushing HD voice as a differentiator.

The new HD products introduced by Polycom this week at VoiceCon include the SoundPoint IP 335 desktop phone and the CX300 desktop phone. The 335 is an entry-level SIP phone list priced at $199. With the introduction of this product, Tim Yankey, director of product marketing of voice communications solutions, says that Polycom now offers HD voice in a range of products ranging from the high end to the lower end.

The CX300, meanwhile, is the newest addition to the CX product family optimized for Microsoft Office Communications Server 2007 R2 and is priced at $169. The HD-enabled product is a USB-based device with a full dial pad, speakerphone and backlight two-line display.

It was also announced this week that Vivox, which provides voice services to online game and social web application developers, will license the royalty free Polycom HD Siren 14/G 722.1C voice codec.

“This HD story is just starting to build,” say Yankey.

Jeff Rodman, Polycom’s co-founder and CTO, agrees, noting various other important developments on the HD audio front.

With the introduction of the 20 kiloHertz codec from the ITU, he says, HD audio now spans the whole range of sounds the ear can hear. That codec is available royalty free from Ericsson and Polycom, which just released the new capability in its 1500 product.

Meanwhile, there’s a lot happening with HD voice in Europe, Rodman says, adding that Orange just rolled it out.

According to Rodman, there’s a race afoot between the large and smaller service providers on who will be first out with HD voice.

“That HD voice is a wow factor among customers, and they really see the benefits of that right off the bat,” says Dean Manzoori, vice president of marketing strategy at Broadcore, a hosted UC provider that uses Polycom phones for its services.

Meanwhile, Skype already has a huge deployment of HD voice.

“You might almost call them the third leg to this race,” says Rodman.

Indeed. All of Skype’s services today are based on the Skype wideband codec known as SILK, says Chris Moore, senior product manager for business at Skype. He adds that SILK is now going through IETF standardization.

There’s also been a lot of talk in the industry about creating a peering capability involving HD voice. Rodman says that could involve service providers to do a database dip so the network knows which endpoints are HD-capable.

Rodman says Polycom is involved in an HD peering summit to bring the industry together on such peering.

There’s also been talk among BroadSoft -based service providers like Broadcore to band together on peering to deliver broader QoS-based services and HD audio could be part of the mix, adds Manzoori.

“As that grows, it’s bad news for the traditional PSTN,” he says.

Broadcore Expands Hosted Unified Communications Capabilities

admin — Wed, 18 Nov 2009 18:24:46 +0000

Broadcore Unity Expands Key Voice and Data Capabilities of Broadcore’s Hosted Unified Communications Platform to Include Instant Messaging (IM), Presence, and 6-Way Calling

MARINA DEL REY, CA–(Marketwire - November 17, 2009) - Broadcore, a provider of hosted unified communications service for businesses, announced Broadcore Unity, a set of expanded solutions for its integrated IP communications platform. Broadcore Unity combines key voice and data communications elements designed to help businesses optimize their business processes and improve employee productivity. “We are very excited to provide expanded unified communications capabilities to our business customers,” said Monty Ferdowsi, Broadcore’s CEO. “Our solutions allow businesses to improve their internal and external communications, thereby improving their business processes, customer response time, and workgroup collaboration.”

Broadcore Unity combines various elements of data and voice communications including Call Control, IM, Presence, and 6-Way Calling accessible through an intuitive, icon-based Windows client.

Presence: users can configure their system to display real-time status of colleagues, visually reflecting their phone status as ringing, engaged, unavailable, and available, thereby improving employee productivity and group collaboration.

IM: users can IM colleagues in various geographic locations without the need to create a new account or opening a separate application.

6-way calling: users can perform ad hoc 6-way calling by including up to 5 other participants in a single call session through a visual desktop tool allowing for optimum collaboration among employees, customers, or suppliers.

Broadcore Unity also provides expanded call control so that users can manage multiple calls through call control buttons on their desktop, as well as click-to-dial from their Outlook contacts or company directories. Broadcore Unity supports integration with LDAP compliant and SQL directories (including Active Directory and Lotus Notes) to provide contact lookup from a single interface. Other capabilities include in-depth service and profile configuration from the desktop.

About Broadcore

Broadcore is a provider of hosted unified communications services. Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice, data, and mobility communications across the enterprise and multi-location businesses. Broadcore’s solutions allow the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile, or call center employees.

Broadcore offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By removing the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, Broadcore allows its clients and their IT organizations to focus on their core competencies while remaining current with the latest communications technologies.

With over twenty years of providing telephony communications and hosted UC to thousands of users, Broadcore offers faster and easier deployment of communications capabilities within the enterprise, resulting in employee productivity and business agility with minimum interruption to business operations.

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admin — Mon, 26 Oct 2009 15:41:16 +0000

Stay Connected. How To Utilize Multisite Integration via Hosted Telephony To Integrate Your Business Locations

admin — Wed, 14 Oct 2009 16:07:27 +0000

How to utilize multisite integration via hosted telephony to integrate your business locations? No matter what business you’re in or where you’re located, every business needs to communicate. If your customers can’t reach you and/or your employees can’t reach your clients, your business is at a standstill - no matter how great your product may be.

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How to be in control of your phone system. Smart Business magazine interviews Broadcore

admin — Wed, 01 Jul 2009 07:20:31 +0000

How to be in control of your phone system. Smart Business magazine interviews Broadcore.

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Monty Ferdowsi of Broadcore discusses Virtual Solutions and how to battle the recession

admin — Sat, 16 May 2009 07:19:53 +0000

Monty Ferdowsi of Broadcore discusses Virtual Solutions and how to battle the recession.

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Broadcore’s president discusses business continuity and disaster recovery with the Smart Business magazine

admin — Thu, 16 Apr 2009 07:19:24 +0000

Broadcore’s president discusses business continuity and disaster recovery with the Smart Business magazine.

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