e911
The Federal Communications Commission's (FCC) recent regulations require that all VoIP providers must have Enhanced 911 (E911) emergency calling services automatically available to all subscribers.
We at Broadcore are delighted to announce that we have successfully passed the final testing stage to provide E911 service to our Hosted VoIP PBX customers as required by FCC.
The Public Safety Challenges of VoIP Services
Traditional phone services have generally associated a particular phone number with a fixed address.
Portable interconnected VoIP services enable consumers to take their business phone service almost anywhere.
Broadcore VoIP service, for example, can be used from virtually any broadband connection, and so the location of the caller cannot automatically be determined.
When you call 911 from a traditional telephone, the call in most cases is sent to emergency service providers who are responsible for helping people in a particular geographic area or community.
These emergency service providers often can automatically identify your location and direct the closest emergency personnel to that location.
Often times they can also automatically identify your telephone number so that they can call you back if you are disconnected.
The portability of VoIP raises a number of challenges for the emergency services community.
The FCC has recently taken action to make sure that emergency calls from these VoIP services will get through to the appropriate public safety authorities.
Broadcore Provides E911
At Broadcore, we provide a safe and reliable means of communication in times of emergency.
Because your safety is important to us, we've implemented a way for each user to register their current location by filling out a short on-line form any time after the user has been provisioned.
This user location is then automatically updated.
The users are responsible to update this form, whenever they use Broadcore service at a new address.
All of our subscribers have access to Enhanced 911 (E911) service.
With E911 service, when registered users dial 911, they are transferred to the Public Service Answering Point (PSAP) associated with their registered address.
Emergency operators have access to the phone number and may call back if necessary.
Some PSAP's, but not all, are also equipped to receive the registered address.
Users who have not registered their location will be sent to a national emergency response center, when they dial 911.
Register Your E911 Address
Each user must register with Broadcore the physical location where he will utilize Broadcore phone service for his phone line.
Also note that if a user moves his device to another location, he must register his new location - it's easy - just log into the Broadcore user web portal or click on the E911 link and follow the instructions. This process will take a few minutes.
Users receive confirmation once 911 Dialing has been activated for each newly registered location.
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