How to improve operations and control costs through Hosted Unified Communications services
Broadcore's business-class hosted UC solution provides a complete communications service using a world class carrier-grade infrastructure. Enterprises would have to spend millions of dollars and months to design and implement similar systems. Broadcore provides this infrastructure to its clients as a 'service' with very little initial capital investment, and eliminates ongoing costs associated with system maintenance, upgrades and repairs.
Understanding the business value of combining all modes of communications including telephone, e-mail, voicemail, and instant messaging functions is easy. Unified Communications (UC) transforms the workplace, making it more productive, efficient and effective. What may not be as clear is how to properly implement and deploy a UC solution and why a business-class hosted UC service is superior to any premises-based solution.
Hosted UC service providers remotely deliver and manage various communications services using shared resources enabling customers to consolidate and outsource much of their communications needs for a predictable recurring fee. Unlike premises-based solutions, hosted UC solutions require no hardware to provision, no software to buy, install or configure, and no expensive training for in-house support staff.
Broadcore is a national provider of hosted unified communications services for businesses. Through an extensible, highly scalable IP communications system, Broadcore offers its business clients a unified communications platform for voice (VoIP), data, video, and mobility communications across their enterprise and multi-location businesses.
Hosted Unified Communications services provide a multitude of business benefits over premises-based solutions.
Lowered Total Cost of Ownership (TCO)
Broadcore's hosted UC solution provides a full communications service without the need for network hardware or application software purchases. This results in significantly lowered cost of initial deployment and upgrades as a business switches its communications services to a hosted UC service. This advantage is particularly pronounced for setting up contact centers. According to the Yankee Group, hosted call centers save up to 45% of the total cost of ownership over premises-based solutions. Additionally, unlike premises-based solutions, hosted solutions require no additional technology investments for upgrading and adding new features.
Business scalability
The hosted service on demand, pay-as-you-use model allows organizations the flexibility to grow as fast as their business requires without investing in excess capacity. Moreover, monthly per-user costs are predictably flat due to the scalability of the IP platform used in the hosted model.
Focus on core competencies
By deploying the hosted model, businesses can focus on their core business objectives instead of getting involved in the 'business' of communications technologies for their employees. Broadcore provides start-to-finish expertise for assessment, deployment, and maintenance of the communications needs of its clients so that they can focus on their revenue generating operations without the need to hire and retain additional support and operation staff for Customer Premises Equipment (CPE) and applications.
Fully distributed workforce
Hosted UC services are delivered over a standard IP network without requiring Virtual Private Networks (VPN) or Multi Protocol Label Switching (MPLS) designs. Businesses can easily maintain a distributed workforce with unified presence, and receive the same communications experience regardless of the location of their workforce.
Reliable business continuity
Broadcore delivers its Hosted UC services from servers housed in highly secure, geographically redundant data centers containing fault-tolerant servers that are load-balanced from server to server. In the unlikely event that one data center is unavailable, communications traffic is automatically routed to other data centers, ensuring business continuity and minimum disruption to business operations.
Quick service deployment
On a monthly basis, Broadcore's highly trained staff deploys hosted UC services for multiple businesses. Through repetition, they have established process-led, repeatable implementation workflows resulting in more successful and timely deployments.
Hardware agnostic solution
Broadcore uses the Session Initiation Protocol (SIP) open standard to deliver its hosted communications service. Unlike premises-based solution providers, Broadcore's solutions are indifferent to the network equipment, voice endpoints, desktop clients, or mobile devices.
Reliability backed by Service Level Agreement (SLA)
Broadcore offers specific SLAs that establish objective tools and processes to measure and verify compliance along with appropriate incentives or penalties based on service performance and reliability. Conversely, the customer satisfaction interests of premises-based equipment sellers diminish after the sales process due to the low level of involvement after deployment.
Reduced electricity consumption
Due to the economies of scale, hosted solutions use less than half of the electricity compared to premises-based products. Also, Broadcore's hosted UC solutions deploy an energy efficient communications infrastructure, as well as 'green' servers and components whenever possible, thereby additionally lowering electricity usage compared to premises-based solutions.
Single vendor accountability
Hosted UC providers are responsible for delivering the whole solution to their customers. There is no separation between providing access or UC components and there is no finger pointing. The one single vendor is ultimately responsible for ensuring uptime at all times.