Call Center / Hunt Group

ACD or Automatic Call Distribution is another name for both Call Centers and Hunt Groups.

  • Call Centers are for queueing important calls until an agent is available. Call Centers are used for Sales and Customer Service.
  • Hunt Groups are for answering live calls by a group of calls without queuing. Hunt Groups are used for executive/assistant groups, receptionists and operators.

Call Center Details Page
Hunt group Details Page

 

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