There are lots of settings and nuances to voicemail.

1. First time training and setup
2. My light is blinking
3. Reset my password
4. My box is full
5. Email my voicemail messages
6. Greetings and Name Recording
7. How do I check messages from outside the office?

1. First time Training and Setup.
   The most popular way is to get voicemail messages is by listening over the phone. You can listen from your new phone or from anywhere. This is already set up. Ask your admin for the "Voice Portal Number" to check messages from anywhere. You'll need to know your extension and password.
   
   The other way is to get voicemail is via email with an attachment for forwarding and archive.  The second can be done by you or your admin. Voicemail to email setup: http://www.broadcore.com/resources/documentation/user-features/voicemail-to-email.htm
   
   For a full list of the menu options of the voicemail, click here. 
   
For more training attend an online training for free. Click here to schedule it.









2. My Light is blinking
   The light blinking can mean only a few different things. If the phone is booting up, it may blink. If the phone is idle and ready, has your extension and current time, then there is a message. If you have more than one line on your telephone, look at the icons next the extensions for the envelope icon. This is the line with the message waiting.
   
   You can check your messages from your Broadcore Phone:
   Dial *62
   Enter your passcode and press #.
   
   OR
   
   Press Messages.
   Press 1 for Message Center
   Enter your passcode and press #.
   Press 1 to Play Messages
   
   For all menu options, review this document:
   Voice Portal Menu Options:
   http://www.broadcore.com/resources/documentation/user-features/voice-portal.htm
   
   




3. Reset my password
   You can change your password if you know your current password.
   From your Broadcore phone, Dial *62
   Enter your passcode and press #.
   
   OR
   
   Press Messages.
   Press 1 for Message Center
   Enter your passcode and press #.
   Press * to go to the main menu
   Press 8 to Change the Passcode.
   You must use 6-8 numbers.
   If you don’t know your current password or are "locked out," you'll need to contact your administrator.






4. My box is full
   You’ll need to delete some or all messages, to get any new messages.
   Delete Some Messages:
   FROM YOUR BROADCORE PHONE.
   Dial *62
   Enter your passcode and press #.
   Listen to messages and delete one by one by pressing 7.
   
   OR
   
   Press Messages.
   Press 1 for Message Center
   Enter your passcode and press #.
   Press 1 to Play Messages
   Listen to messages and delete one by one by pressing 7.
   
   
   Delete All Messages:
   From your Broadcore phone, dial *62
   Enter your passcode and press #.
   Press 7 to Delete All Messages.
   Follow the prompts to confirm.
   
   OR
   
   Press Messages.
   Press 1 for Message Center
   Enter your passcode and press #.
   Press 7 to Delete All Messages.
   Follow the prompts to confirm.
   





5. Email my voicemail messages to me
   You’ll need to log into your personal web portal at http://login.broadcore.com/
   Your admin should provide you with your user ID and password.
   See Web Portal Options on this page:
   http://www.broadcore.com/resources/documentation/user-features/voicemail-to-email.htm







6. Greetings and Name Recordings
   
   Personalized Name Recording
   Which greeting plays for my callers?
   How do I record my voicemail greetings?
   
   
   Personalized Name Recording
   There are three voice greetings in voicemail. Only one is mandatory. The first time you log in the system will ask you record your name. You should simply say your name, or your name and extension nothing more.
   
   If you need to record this greeting again, follow these simple instructions:
   From your broadcore phone:
   Dial *62
   Enter your passcode and press #.
   OR
   Press Messages.
   Press 1 for Message Center
   
   
   Enter your passcode and press #.
   Press * from Main Menu to go to Voice Portal.
   Press 3 to Record Personalized Name.
   Follow the prompts to listen/re-record.
   
   Which greeting plays for my callers?
   If you phone is in normal mode (or unplugged), your no answer greeting will play.
   If your phone is in Do Not Disturb, your busy greeting will play.
   
   
   How do I record my voicemail greetings?
   To record your busy or no answer greetings:
   FROM YOUR BROADCORE PHONE.
   Dial *62
   Enter your passcode and press #.
   OR
   Press Messages.
   Press 1 for Message Center
   
   
   Enter your passcode and press #.
   Press 2 to record Busy Greeting. Follow prompts.
   Press 3 to record No Answer Greeting. Follow prompts.
   






7. How do I check messages from outside the office?

   Dial the "Voice Portal" telephone number. (see administrator)
   Enter your extension.
   Enter your password and #.