I’m having a problem with my physical telephone (hardware)

1. The phone won’t power up
2. I just got it and have no idea what to do with it.
3. I have a faulty handset or cord, a bad cable, etc.
4. My phone won’t register (the icon is hollow.)

1. The phone won’t power up
   Answer:
   Phones are powered either by a local power supply or through the ethernet cable with POE from the switch. Be sure you know which one you want to use and that everything is seated properly.
   
2. I just got it and have no idea what to do with it.
   Answer:
   The phones have a little flyer inside that show you how to attach the base. You should plug in the ethernet cord from the phone to your router. Then plug in the power adapter to the phone and wall socket or power strip. 
   
   The phone should already be configured. Once you plug it in, the screens will change. It can take up to 15 minutes for a new phone to download all the files necessary. When it’s done it will show the time, and your extension with a phone icon that is filled in solid. If the icon is hollow, reboot your router and then unplug the power to your phone and replug it in again. If the problem persists, contact your IT administrator or Broadcore Client Services.
   
3. I have a faulty handset or cord, a bad cable, etc.
   Answer:
   If you have a few phones, we recommend that switch a handset or cable with another phone. And if the problem follows the part then we know exactly which replacement part to send you.
   
4. My phone won’t register (the icon is hollow.)
   Answer:
   This can be a connectivity issue, a firewall issue or any number of things. If you have changed anything that can point you in the right direction. Contact your IT Support or Broadcore Client Services for help.